Making a complaint
We aim to deliver the very best service to all our clients. We hope that you’ll never have cause for complaint, but if you are dissatisfied with our service, we’d ask you to let us know in the first instance and allow us the opportunity to put things right.
If you would like more information on your rights, or on how to make a complaint, you’ll find plenty of information on the website of the Financial Ombudsman. The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren’t able to resolve themselves. To contact the Financial Ombudsman Service, please visit www.financial-ombudsman.org.uk